Zahira Glow FAQ

 

Q: Are your products natural?

A: Yes! Zahira Glow products are made with high-quality, unrefined natural ingredients you can trust.

Q: How long do your products last?

A: For best results, use your product within 6–12 months. Always store in a cool, dry place.

Q: Do you ship internationally?

A: Currently we ship within the U.S.

Q: When will my order ship?

A: Orders are processed within 2–5 business days and shipped with tracking.

Q: What if my item arrives damaged?

A: Please contact us within 7 days with photos so we can help resolve it.

Q: Can I return or exchange my product?

A: Due to the nature of our handmade personal care products, returns are not accepted unless the item arrives damaged or defective. Please see our [Return Policy].

Q: How can I contact you?

You can email us anytime at zahiraglowbeauty@gmail.com or reach out through our [Contact Us] page — we’re always happy to help!

Q: What happens if my sugar scrub or body butter melts during shipping?

A: At Zahira Glow, our scrubs and body butters are made with pure, natural oils and butters — no synthetic stabilizers or fillers. This means they may soften or melt during warm weather, especially while in transit.

Melting does not affect the quality or benefits. If your scrub or butter arrives melted or separated, simply place it in the refrigerator for 20–30 minutes to firm it back up, then stir gently if needed.

To keep your product in its best condition, store it in a cool, dry place away from direct heat and sunlight.

Thank you for supporting natural, handmade self-care! 

Q: What if my Leave-In Hair Butter melts during shipping?

A: Because our hair butter is made with pure butters and oils and is poured (not whipped), it may soften or melt during warm weather. This is normal and does not affect its texture or quality — just place it in a cool spot or refrigerate for a short time if you prefer a firmer feel.